ActiveImage Business Continuity Blog

Australian Disaster Recovery News and Reviews 

Backup scheduling best practises to ensure availability

Imagine a scale where the two endpoints represent two extreme data protection policies. The endpoint on the left-hand side of the scale is marked, “good backup of the system when it was configured and released into Production” (i.e. “day-zero backup”). The endpoint on the right-hand side of the scale is marked, “real-time mirroring/replication”. These two […]

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iSCSI vs. NFS – which one is better choice for Instant VM?

iSCSI vs. NFS – which one is better choice for Instant VM? Occasionally I come across a discussion about which approach is better to serve backup data to an Instant VM – iSCSI or NFS, or any others? Those who advocate NFS quite often say that if the target hypervisor supports NFS storage and the […]

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Are your backups safe from Malware?

Recent reports from multiple sources reveal the weight of ransomware attacks has recently skewed towards MSP networks. Sources confirm in some cases the hacker’s penetration causes disabling backup and disaster recovery (BDR) systems. Depending on how MSP’s handle end-customer separation from MSP environment – the ransomware can either be propagated to the end-user fleet, or […]

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Combat Malware

ActiveImage Protector: adding anti-malware Controls

Recent reports from multiple sources reveal the weight of ransomware attacks has recently skewed towards MSP networks. Sources confirm in some cases the hacker’s penetration causes disabling backup and disaster recovery (BDR) systems. Depending on how MSP’s handle end-customer separation from MSP environment – the ransomware can either be propagated to the end-customer fleet or […]

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Optimize your business and partner with ActiveImage.

MSPs: 4 Ways to Optimize Your Business

It is already the third month of the year, and you are most likely still trying to implement the positive changes your business decided to embark upon in the beginning of the year. Are you where you thought you would be by now? Are you struggling to define these ‘New Year business resolutions’ or have […]

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Engaging and empowering non-technical clients improves customer relations and satisfaction.

MSPs: 4 Tips on Engaging with Non-Technical Clients

All MSPs at one point or another are likely to deal with clients who are not ‘tech-savvy’ or do not understand the different technical aspects of backup and disaster recovery management. In these cases, it is important to treat these clients a little differently to ensure their satisfaction and to maintain, if not better, the […]

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Open communication is key in creating a positive collaboration with a client's IT team.

MSPs: How You Should be Working with Your Client’s Internal IT Teams

In some cases your MSP may have to work with a company’s internal IT department. Depending on the circumstances, the IT team may be thrilled for the extra support and expertise, or they may resent you for making changes to their systems. Either way, there are ways in which you can promote positive collaboration between […]

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ActiveImage can help you go the extra mile for your clients.

MSPs: Going that Extra Mile for Your Clients

ActiveImage can help you provide the best backup and disaster recovery solutions to your clients. However, it is not only the products and solutions on offer that need to be outstanding, but the customer service and satisfaction needs to be high. Clients who have a bad experience are more likely to find another service provider. […]

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A MSP thrives when clients have trust in the service provider.

MSPs: 5 Ways to Maintain Your Reputation with Clients

Nowadays, anyone and everyone is at risk of opening a phishing email because we are all more than likely to be sent an email by a hacker at some point in our lives. Therefore, the risk is real and prevalent for any and all MSPs employees and clients. Although a professional IT technician would easily […]

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